School Bus Bookings  

Parents/guardians must place bookings via the StudentSafe app. The booking window will open for bookings ahead of each term. We will let parents know when each booking window will open, in good time.

The School offers places on its coach service, based on bookings and payments being completed, on a first-come, first-served basis. The School will try to accommodate all requests for use of the service.

Journeys booked but not taken are non-refundable.

Amendments/Cancellations 

Amendments to bookings (for example: frequency, route, pick-up location, or drop-off point) should be made by emailing queensgate@studentsafe.com. All bookings are for the term and will be required to be booked in advance of each term. If you wish to cancel your child’s coach provision part way through the term, you will still be charged the full amount for the remainder of that term.

Use of the Service  

Parents/guardians are asked to remind their children that when travelling on the School coaches they remain bound by the relevant School Code of Behaviour.

Changes to Service 

The School reserves the right to make route alterations after publication but will provide parents with reasonable notice of such alteration.

Payment and Charges

The cost of the service £550 per child, per term. This will be added to the parents’ termly invoice.

Lost Property
Parents should contact StudentSafe to report lost items via email at queensgate@studentsafe.com or by telephone on 020 7123 9477.
StudentSafe will contact the bus company to retrieve lost items.
Pupils can then collect the item (if found) on their next journey.

Pupils must:

• Be ready to board the bus at the allotted time. If a pupil is late, the bus will be unable to wait.
• Travel on their registered bus only.
• Be polite and respectful to the driver and to all other passengers at all times.
• Follow any instruction from the driver without question – it is for their safety and the safety of others.
• Stay in their seats with seat belts fastened until their stop has been reached.
• Look after their belongings and keep them in a safe place.
• Take litter off the bus.
• If they see someone behave badly on the bus, inform their Form Tutor immediately upon arrival at the School.

Pupils must not:

• Distract the driver, except in an emergency.
• Leave any items on the bus.
• Ask to be dropped off anywhere other than their agreed stop.

Contact Details
Urgent queries about bus routes should be directed to the StudentSafe control centre 020 7123 9477 . This number is managed from 7am until 6pm to cover travel into School and the homeward journey.