How do I register?
Download the StudentSafe app from the App/Google Play store. Simply click the register button on the bottom of the app home page. You will be asked for your email address. This must match the email address (for security reasons) that you have registered with the school. The system will then text you a One Time Passcode to your registered mobile number. Once entered you will be able to set up your password.
My email will not work when registering?
Your email address does not match the email registered with the school. Please contact the school to update your details.
When registering my email, I didn’t receive a 6 digit code?
If you do not receive a code then your mobile telephone number does not match the records held by the school. Please contact the school to update your details.
Where can I find the coach routes and timetables?
Coach routes and timetables can be found on this website. Here you can view each of the routes in detail with coach stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and we are able to add additional stops if there is sufficient demand and any proposed additional stops fit within the current routes. It is always worth asking! Please contact us at queensgate@studentsafe.com for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If journeys need to be made on different routes, you can simply click the routes you require per day.
If journeys need to be made on the same route, but for different stops, please contact queensgate@studentsafe.com and we will assist you with this booking.
How will billing work?
Please also refer to the Terms and Conditions and see the Payment and charges section.
Payment will be handled by the school directly and parents will be billed termly.
What are the booking options?
Please use the in-app booking to make regular journey bookings for the Autumn 2024 term.
Ad hoc bookings for occasional journeys will be reviewed once term starts.
If I book my child on the coach but they do not travel, will I still be charged?
Yes.
What notice period do I need to give to cancel a booking?
Half-term
How do I cancel / give notice for the coach service?
To give notice, please email queensgate@studentsafe.com
What to do if the school coach is running late?
Our coach companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks traffic etc.). Please wait at your stop for 10 minutes after your scheduled pick-up time. If the school coach has still not arrived 10 minutes after your scheduled pick-up, please contact StudentSafe. You will be provided with this number ahead of September’s launch of the service.
What if my child misses the coach?
We recommend students are always at the coach stop at least 5 minutes before departure. Vehicles should not depart before their allocated time.
If your child does miss the vehicle, however, you will need to organise their journey to school yourself. Please notify the team at queensgate@studentsafe.com if this is the case.